Spare parts and repairs for thirtytwo productsUpdated 2 hours ago

Does thirtytwo sell spare parts?

thirtytwo does not currently offer a general spare parts webstore. However, several common replacement and repair options are available depending on the component:

BOA® lace system (cables, coilers, dials)

BOA® offers a free Lifetime Guarantee on all their components — this means if your BOA® dial, cable or coiler fails, BOA® will replace it at no cost to you, regardless of the age of your boots.

• Submit directly at: boafit.com/support
• You can also visit any authorised thirtytwo dealer — most carry BOA® repair kits and can do the repair in-store for free.
• Replacement guides and videos are available on the BOA® support page.

Boot liners

Replacement liners for some thirtytwo boot models may be available through authorised dealers. Contact our customer service team with your boot model and season year to check availability.

Outsoles

Outsole replacement is not available as a direct spare part. If your outsole has separated or failed within the warranty period due to a manufacturing defect, please submit a warranty claim — this type of failure is typically covered.

If your boots are out of warranty and the separation is from wear, an authorised cobbler or boot repair shop may be able to re-sole them.

Outerwear — zippers and hardware

Zipper failure within the warranty period (1 year from purchase from our webstore) is generally covered as a manufacturing defect. Submit a warranty claim with photos of the damaged zipper.

For out-of-warranty zipper repairs, any professional tailor or outerwear repair service can typically replace a zipper.

Laces (non-BOA boots)

Standard wax laces for non-BOA thirtytwo boots are available through authorised dealers. Contact our customer service team or ask at a thirtytwo stockist near you.

Stickers

We love sending stickers to the thirtytwo community! Reach out to our customer service team and we'll sort you out.

My boots are discontinued — can I still get parts?

For discontinued models, part availability depends on remaining stock. Contact our customer service team with your boot model and season — we will let you know what, if anything, is available. For BOA® components, the Lifetime Guarantee applies regardless of whether the boot model is discontinued.

My product is under warranty — do I pay for repairs or parts?

If the failure qualifies as a manufacturing defect and your product is within the 1-year warranty period, repairs or replacements are covered at no cost. Submit a warranty claim first so our team can assess the issue.