Cancel & Returns
How can I return my order?
To return your order, follow these steps:. We’ll review your request and email you a return label or return instructions, depending on your country. For more details, visit our Return Info Page.
What can I return?
You can return an item if:
Will I get a return label?
Depending on your location:
Do I have to pay for the return?
Europe and UK: you get a prepaid label so no need to pay, but then a €16 fee is deducted from your refund to cover return shipping and restockIf the return is due to our mistake (e.g. wrong or faulty item), we will cover the return costs
How do I ship the package back?
Once you get an email saying that your retunr was accepted and in the email you will either have a prepaid label or address (depending on you location). If you received a prepaid FedEx label:. If you're shipping it yourself (UK, Netherlands, Switzerl
When will I receive my refund?
Returns are processed within 2–3 business days after we receive your packageOnce approved, refunds usually take 5–10 business days to appear in your account, depending on your payment method and bank processing times.You’ll receive a confirmation ema
Can I Exchange, Cancel, or Change My Order?
We do not offer direct exchanges, and orders cannot be canceled or modifiedonce they’ve been placed. If you need a different size, product, or no longer want the item, simply wait for your order to arrive and then submit a return request. Once your r
I received the wrong item. What should I do?
We’re very sorry for the mix-up. Please fill out the Return Form, select “Wrong item received,” and we’ll resolve the issue for you. To help us resolve the issue quickly, please include a brief note describing the item you received instead - this wil